Effective date: February 24, 2026 · Last updated: March 25, 2026
Welcome to Iris360 ("we," "our," "us," or "the App"). These Terms of Service, together with our Privacy Policy, constitute a legally binding agreement between you ("User," "you," or "your") and Iris360 SA, a company registered in Switzerland, regarding your use of our health and wellness application, website, and services (collectively, the "Services").
By accessing and using the Services, signing up for an account, or indicating your consent, you agree to these Terms. If you do not agree, please do not use our Services.
You represent and warrant that you have all necessary rights, power, and authority to enter into this agreement and perform your obligations hereunder.
Governing Law: These Terms are governed by Swiss law. As a Swiss company, we comply with the Swiss Federal Act on Data Protection (FADP) and applicable international data protection regulations.
PLEASE REVIEW SECTION 14 (DISPUTE RESOLUTION) CAREFULLY. IT CONTAINS AN ARBITRATION AGREEMENT THAT APPLIES TO USERS IN THE UNITED STATES AND AFFECTS HOW DISPUTES ARE RESOLVED. EU, EEA, UK, AND SWISS USERS RETAIN THEIR STATUTORY RIGHTS TO BRING PROCEEDINGS IN THEIR LOCAL COURTS.
Language: These Terms were written in English. To the extent a translated version conflicts with the English version, the English version controls.
YOU MUST BE AT LEAST 18 YEARS OLD TO USE THE SERVICES.
No individual under the age of 18 may use the Services, create an account, or provide us with any personal information. We implement technical measures to prevent individuals under 18 from using our Services.
If we discover that someone under 18 has provided us with personal information:
You represent and warrant that: you are at least 18 years old; you have verified in your jurisdiction that your use of the Services is permitted; you will comply with all applicable laws, rules, and regulations; and all information you provide is true, accurate, and complete.
"Content" means all content and materials made available through the Services, including images, designs, graphics, text, information, data, nutritional information, lists, recipes, health investigations, software, and other files.
"User-Generated Content" means any Content that you or another user creates or provides through the Services, whether privately or publicly posted (journal entries, food logs, photos, notes, AI prompts, etc.).
"Iris360 Content" means all Content that is not User-Generated Content, including our proprietary databases, algorithms, and AI models.
All Iris360 Content and intellectual property rights (copyright, trademarks, patents, trade secrets) are the sole property of Iris360 SA and/or its licensors.
You may NOT: copy, modify, or create derivative works; reverse engineer the app or AI systems; remove copyright or proprietary notices; or use our trademarks without permission.
Subject to your compliance with these Terms, we grant you a limited, revocable, personal, non-transferable, and non-exclusive right to access and use the Services and Content for your own personal, non-commercial purposes.
When you provide User-Generated Content, you grant us a non-exclusive, royalty-free, sublicensable, worldwide right and license to use, host, store, cache, reproduce, publish, display, distribute, transmit, modify, adapt, and create derivative works for providing Services, improving AI models, and developing features. This license continues for the duration of your account and for a reasonable period thereafter necessary for backup, archival, and service continuity purposes. When you delete your account, we will delete or anonymize your User-Generated Content in accordance with our data retention policy, after which this license terminates. Where User-Generated Content contains personal data (including health data), this license is subject to your data protection rights, including the right to withdraw consent under applicable law (see Section 4.5). We will not use your User-Generated Content inconsistently with our Privacy Policy or sell your identifiable health data.
CRITICAL NOTICE: Services (including Content and AI-generated responses) are provided for general informational purposes only. We are NOT medical professionals or a medical organization; we are NOT providing medical services, rendering medical advice, diagnosing, treating, curing, or preventing diseases; and we are NOT creating a doctor-patient relationship.
Nothing in the Services should be construed as medical advice or diagnosis.
YOU SHOULD ALWAYS seek advice from a physician before beginning dietary programs, exercise regimens, or wellness activities; consult your physician if being treated for health conditions, taking medications, or following therapeutic diets; and seek immediate medical attention for emergencies.
NEVER disregard medical advice because of Services content, delay seeking medical advice, use Services as a substitute for physician consultation, rely solely on AI-generated health recommendations, or make medical decisions based only on app information.
Exercise and wellness activities carry inherent and significant risks of bodily injury, death, or property damage. You voluntarily assume all known and unknown risks associated with these activities.
Iris360 SA is NOT a HIPAA-covered entity. We are a consumer health and wellness app, not a healthcare provider, health plan, or healthcare clearinghouse. However, we apply HIPAA-level security standards where appropriate.
Health-related information you provide (such as symptoms, conditions, dietary restrictions, and wellness goals) may constitute "special category data" under the EU General Data Protection Regulation (GDPR) and "sensitive personal data" under the Swiss Federal Act on Data Protection (FADP). We process this data on the basis of your explicit consent (GDPR Article 9(2)(a)) and in accordance with applicable Swiss data protection law. You may withdraw your consent at any time by contacting us or deleting your account. For full details on how we collect, process, and protect your health data, please see our Privacy Policy.
Our food database contains nutritional information from multiple sources: information entered by Iris360 SA, information entered by users, information from third-party databases, and AI-generated nutritional estimates. Any user can contribute to or edit nutritional information.
We make NO representations or warranties about the accuracy, reliability, completeness, or timeliness of nutritional information; verification by qualified nutritionists; food safety, allergens, or contraindications; or AI-generated nutritional estimates. Nutritional information has not always been reviewed by experts and may contain errors.
YOU ARE SOLELY RESPONSIBLE FOR verifying accuracy of nutritional information before use, knowing about any food allergies you have, and checking product labels and ingredients. We explicitly disclaim all responsibility for food safety issues, allergen exposure, medication interactions, and health outcomes from database reliance.
While we try to avoid recommending foods you're allergic to (based on your profile), we may not have sufficient information about ingredients in each food item. You must verify all ingredients before consuming foods and not rely on our allergy filtering as foolproof.
We promote healthy relationships with food and do not condone dangerously low levels of eating. Any use of our Services to promote, glamorize, or achieve dangerously low levels of eating is prohibited.
Iris operates on a credit-based system. Credits power your conversations with Iris and enable AI-powered health investigations, analyses, and reports. Each question, analysis, or report uses credits based on complexity.
Iris360 uses a pay-as-you-go model. There is a platform fee of 1/month in your currency (CHF, EUR, or USD), deducted from your balance. Usage is priced transparently based on the complexity of each action.
New accounts receive a free starting balance. No payment method is required to start.
All prices displayed to consumers in the European Union and United Kingdom include applicable Value Added Tax (VAT). For consumers in Switzerland, prices include Swiss VAT where applicable. For all other jurisdictions, applicable taxes (including but not limited to sales tax, GST, or HST) may be added at checkout based on your location.
Tax amounts are calculated automatically and shown separately on your receipt or invoice. If you are a business customer with a valid VAT identification number in the EU, you may be eligible for the reverse charge mechanism — please contact us at info@iris360.me to update your billing details.
In accordance with Swiss e-commerce requirements (UWG Art. 3(1)(s)), we provide the following information: the identity and contact details of the service provider are set out in Section 19. When you purchase credits, the technical steps are: (1) select a top-up amount, (2) review the order summary including price and applicable taxes, (3) confirm your purchase. You have the opportunity to review and correct your order before final confirmation. A confirmation email is sent promptly after each purchase.
Your balance is topped up automatically when it runs low (auto top-up). You can also purchase top-up packs manually. All charges go through your saved payment method via Stripe. A monthly spend cap prevents unexpected charges — when reached, Iris360 pauses and asks for your confirmation before continuing.
Auto top-up automatically charges your saved payment method when your balance falls below a threshold. By enabling auto top-up, you expressly consent to these recurring charges. The top-up amount and balance threshold are shown in your billing settings before you enable the feature. You can disable auto top-up or remove your payment method at any time via Settings → Billing. To stop all charges, remove your payment method. Your balance remains available until depleted. We will send you a confirmation email each time an auto top-up charge is processed.
All credit purchases are final and non-refundable, except as described below or as required by applicable law. Contact info@iris360.me for refund requests.
Right of Withdrawal (EU, EEA, and UK Consumers): Under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations, you have the right to withdraw from a purchase within 14 days of the transaction date without giving any reason. To exercise this right, send a clear statement to info@iris360.me or by post to Iris360 SA, Ch. Davel 14, 1009 Pully, Switzerland, including your name, email address, and the date of purchase. We will reimburse you within 14 days of receiving your withdrawal notice, using the same payment method as your original purchase.
Exception for Digital Content: If you request immediate access to credits upon purchase (and thereby begin using the digital content), you acknowledge that you lose your right of withdrawal once the credits are consumed. At checkout, you will be asked to expressly consent to immediate performance and acknowledge the loss of your withdrawal right for consumed credits.
Your credit balance does not expire while your account is active. The monthly platform fee is deducted from your balance. All unused credits are forfeited upon account deletion.
We may change prices with reasonable advance notice (typically 30 days). Existing recurring purchases continue at the old price for one billing cycle. You can cancel before the new price takes effect.
Credits are for your personal use only. Don't share your account, resell credits, or abuse the system. We reserve the right to suspend accounts violating fair use.
The Services may be used only for lawful purposes. We specifically prohibit:
Services may link to or interact with third-party services. We are NOT responsible for the accuracy, availability, or reliability of Third-Party Services. Different terms and privacy policies apply. Social login (e.g., Facebook) provides us access to certain information per their privacy policy. Connected devices, health platforms, and app stores (Apple, Google) have their own terms. Our app may be available on App Stores; these Terms are between you and Iris360 SA, NOT the App Provider. See our Privacy Policy for details on data collection from third-party integrations.
You agree to:
You can delete your account anytime via Settings → Account → Delete Account. Confirmation required. Usually cannot be recovered after deletion. Export your data before deletion.
If you believe User-Generated Content or our Content infringes your copyright or trademark, please notify us. We respond to valid notices of alleged infringement pursuant to the U.S. Digital Millennium Copyright Act (DMCA, 17 U.S.C. § 512(c)(3)), the EU Digital Services Act, the UK Copyright, Designs and Patents Act 1988, and equivalent applicable law. Your notice must include: (1) identification of the copyrighted work; (2) identification of the infringing material and its location; (3) your contact information; (4) a statement of good faith belief that use is not authorized; (5) a statement that the information is accurate; (6) a statement that you are authorized to act on behalf of the rights holder; (7) your physical or electronic signature.
Send notice to: Iris360 SA, Ch. Davel 14, 1009 Pully, Switzerland, Attn: IP & Copyright, Email: info@iris360.me
Knowingly materially misrepresenting that material is infringing may subject you to liability under applicable law. We will terminate accounts of repeat infringers.
EXCEPT WHERE PROHIBITED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUALITY, TITLE, VALIDITY, AND NON-INFRINGEMENT.
THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE". We make NO warranty regarding quality, accuracy, timeliness, completeness, availability, or reliability of Services or Content; that Services will meet your requirements; that operation will be uninterrupted or error-free; accuracy of AI-generated content or nutritional information; or User-Generated Content.
AI systems may contain errors, misleading information, or perpetuate biases. We bear no liability for use of AI technology or its output. User-Generated Content is provided by users, not Iris360 SA, and is not reviewed or verified by us.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL IRIS360 SA BE LIABLE FOR: (A) indirect, incidental, special, reliance, exemplary, punitive, or consequential damages; (B) loss of profits, revenue, data, use, goodwill, or other intangible losses; (C) damages relating to your access to or use of Services, third-party conduct or content, AI-generated content, food database inaccuracies, or health outcomes from following app recommendations; (D) personal injury or death (except from our gross negligence or willful misconduct); (E) property damage.
Our total liability for any claim under these Terms is limited to the GREATER OF: CHF 100 (Swiss Francs), OR the amount you paid us in the past 12 months.
This limitation applies regardless of theory of liability. Nothing in this Section excludes or limits our liability for damages caused by gross negligence (grobe Fahrlässigkeit) or willful misconduct (Absicht), which cannot be excluded under Swiss law (Art. 100 CO). Nothing limits your statutory consumer rights under applicable mandatory law.
To the maximum extent permitted by law, you agree to indemnify and hold Iris360 SA harmless from any and all liabilities, claims, demands, losses, or expenses, including reasonable attorneys' fees, made by any third party due to or arising out of: User-Generated Content you create or share through the Services; your violation of these Terms; your violation of the rights of any other person or entity; or your use of the Services in a manner not authorized by these Terms.
We reserve the right to assume exclusive defense and control of any matter for which you must indemnify us. You may not settle any matter without our prior written consent. This indemnification survives any termination of these Terms.
These Terms are governed by the substantive laws of Switzerland, without regard to conflict-of-law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
Before initiating formal proceedings, you and Iris360 SA agree to first attempt informal resolution in good faith for at least 60 days. Send a written notice describing the dispute and desired relief to: Iris360 SA, Ch. Davel 14, 1009 Pully, Switzerland, Attn: Legal, Email: info@iris360.me
For users domiciled in Switzerland, disputes are subject to the exclusive jurisdiction of the courts of the Canton of Vaud, Switzerland, subject to any mandatory legal provisions providing for a different forum.
If you are a consumer in the EU, EEA, or United Kingdom, nothing in these Terms limits your right to bring proceedings in the courts of your country of residence. Mandatory consumer protection laws of your country of residence apply to the extent they provide you with greater protection than Swiss law. EU consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
If you are a consumer in Canada, disputes are subject to the jurisdiction of the courts of the Canton of Vaud, Switzerland, except where mandatory provincial consumer protection laws provide otherwise.
This Section 14.6 applies only to users residing in the United States. You and Iris360 SA agree that any dispute arising out of or relating to these Terms or the Services shall be resolved through binding individual arbitration, rather than in court. Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Rules are available at www.adr.org.
Class Action Waiver: Any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, collective, or representative action. You waive the right to a trial by jury.
Opt-Out: You may opt out of this arbitration agreement within 30 days from the date you first accept these Terms. Send notice to info@iris360.me stating you do not agree to the Arbitration Agreement, including your name, address, phone, and email. If you opt out, disputes will be resolved in the courts of the Canton of Vaud, Switzerland.
To the extent permitted by applicable law, any action arising from these Terms must commence within one (1) year after the cause of action accrues. This limitation does not apply where prohibited by mandatory law (including EU and UK consumer protection regulations, which may provide longer limitation periods).
If any provision of this Section 14 is found to be unenforceable, the remaining provisions shall continue in effect. If the Class Action Waiver in Section 14.6 is found unenforceable, the entirety of Section 14.6 shall be severed and disputes shall be subject to the jurisdiction of the courts of the Canton of Vaud, Switzerland.
We comply with data protection laws worldwide, including the Swiss Federal Act on Data Protection (FADP), the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018 and UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), Canadian PIPEDA, and other applicable regional laws. Your data may be transferred to and processed in Switzerland and other countries; such transfers are subject to appropriate safeguards as required by applicable law (including EU Standard Contractual Clauses where required).
You represent that you are not located in a country subject to sanctions administered by Switzerland (SECO), the European Union, the United Kingdom, or the United States, and that you are not listed on any applicable sanctions or restricted parties list.
Supervisory authorities: Switzerland — Federal Data Protection and Information Commissioner (FDPIC), www.edoeb.admin.ch; EU/EEA — your local data protection authority (edpb.europa.eu); UK — Information Commissioner's Office (ico.org.uk); US — FTC (www.ftc.gov), State Attorney General.
We reserve the right to update these Terms at any time. We will provide email notification 30 days before material changes and update the "Last Updated" date. Material changes include expanded data collection, new data sharing practices, reduced privacy protections, or changes to dispute resolution. Your options: continue using (acceptance of new Terms) or stop using and delete your account before the effective date. Export your data before changes take effect.
Your Right: You may delete your account anytime via Settings → Account → Delete Account or email info@iris360.me. Immediate access revocation; data deletion per retention policy; non-refundable fees; export data before deletion.
Our Right: We may suspend or terminate for Terms violations, illegal activity, security threats, fraudulent behavior, abuse, misuse of AI features, or extended inactivity (24+ months with notice). For non-payment, we will provide written notice and a reasonable opportunity to cure (at least 14 days) before suspending or terminating your account.
Post-Termination: Data deleted per retention policy; outstanding fees remain due; survival clauses remain in effect.
Survival: Sections 3 (Ownership), 4 (Health Disclaimer), 5 (Food Database), 7 (Restrictions), 11 (Warranties), 12 (Liability), 13 (Indemnification), 14 (Dispute Resolution), 16 (Changes), and 18 (Miscellaneous) survive termination.
Entire Agreement: These Terms, plus our Privacy Policy and any subscription terms, constitute the entire agreement.
Severability: If any provision is unenforceable, remaining provisions remain in effect.
Waiver: Our failure to enforce any provision doesn't constitute waiver of that right or any other provision.
Assignment: You may not assign your account or obligations without our prior written consent. We may transfer or assign our rights.
Notices: We notify you via email or in-app. To contact us: info@iris360.me or Iris360 SA, Ch. Davel 14, 1009 Pully, Switzerland.
Force Majeure: We're not liable for delays or failures due to events beyond reasonable control (natural disasters, war, government actions, internet failures, pandemics, third-party provider failures).
Sanctions Compliance: You represent you are not located in a country subject to sanctions administered by Switzerland, the EU, the UK, or the US, and are not on any applicable restricted parties list.
Accessibility: We're committed to WCAG 2.1 Level AA compliance. Request accommodations: info@iris360.me
Language: English is the official version. Headings are for convenience only.
Iris360 SA
Ch. Davel 14, 1009 Pully, Switzerland
Contact: Mike Nolet, info@iris360.me
BY USING THE SERVICES, YOU ACKNOWLEDGE THAT: you have read and understood these Terms and our Privacy Policy; you are at least 18 years old; you consent to the collection, processing, and use of your data as described (including the processing of health-related data under Section 4.5); you are legally capable of entering this agreement; you will comply with all Terms; you understand this is not a medical device or service; you will consult healthcare professionals for medical decisions; you understand AI systems can make mistakes and should not be solely relied upon; you consent to your data being processed by third-party AI providers (Anthropic, OpenAI, Google) when using AI features; you understand that prices may include applicable taxes depending on your jurisdiction; you will not use Services for dangerously low levels of eating; and you assume all risks associated with using the Services.